Refunds & cancellation

Canceling a subscription

You can cancel at any time from Plan & billing. Cancellation stops the next renewal and keeps paid access through the end of your billing period. Canceling a subscription does not itself issue a refund.

Paddle is our merchant of record. To request a refund, use the support link in your receipt or contact support@minogo.ai with your purchase email and transaction ID. Do not send card details.

Requests are handled under Paddle’s refund policy and buyer terms, including consumer rights applicable to your purchase. An approved full refund ends access granted by that transaction.

You can also request help directly from Paddle. Refund and withdrawal rights depend on your purchase and applicable law; this policy does not limit mandatory consumer rights.